íº« Opt-Out Management

Manage contact preferences and unsubscribe requests

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Overview

Opt-Out Management helps you respect customer preferences by maintaining a list of contacts who have requested to stop receiving messages.

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Adding Opt-Out Contacts

  1. Manual Addition

    Add contacts manually to the opt-out list from the Opt-Out Management page.

  2. Automatic Detection

    System automatically detects keywords like "STOP", "UNSUBSCRIBE" in messages.

  3. Bulk Import

    Import multiple opt-out numbers from CSV files.

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Features

í´’ Automatic Blocking

Opted-out contacts are automatically excluded from all campaigns and bulk messages.

í´¤ Keyword Detection

Configure custom keywords that trigger automatic opt-out.

í³‹ Opt-Out List

View and manage all opted-out contacts in one place.

í´„ Re-Opt-In

Allow contacts to opt back in if they change their mind.

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Best Practices

  • Always honor opt-out requests immediately
  • Include opt-out instructions in marketing messages
  • Regularly review and clean your opt-out list
  • Keep records of opt-out requests for compliance
  • Make the opt-out process simple and clear