Devices Module

Connect and manage multiple WhatsApp accounts

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Overview

The Devices module is the heart of LeadWave, allowing you to connect and manage multiple WhatsApp accounts simultaneously. Each connected device can send messages, receive replies, and run automation independently.

🔗

Multi-Account

Connect unlimited WhatsApp accounts based on your license

📊

Real-time Status

Monitor connection status and activity for each device

⚡

Quick Actions

Restart, disconnect, or manage devices with one click

➕
Adding a New Device

Click "Add Device"

Navigate to the Devices module and click the "Add Device" or "+" button in the top right corner.

Enter Device Name

Give your device a recognizable name (e.g., "Sales Team", "Support", "Marketing").

Scan QR Code

A QR code will appear. Open WhatsApp on your phone → Settings → Linked Devices → Link a Device → Scan the QR code.

Wait for Connection

The device will connect automatically. You'll see a "Connected" status when successful.

Sync Contacts (Optional)

Choose whether to sync contacts from this WhatsApp account to LeadWave.

💡 Tip: Keep your phone connected to the internet during the initial sync. After that, LeadWave can work independently even if your phone is offline.
⚙️
Managing Devices

Device Actions

Each device card shows the following information and actions:

  • Device Name: Custom name you assigned
  • Phone Number: Connected WhatsApp number
  • Status: Connected, Disconnected, or Connecting
  • Last Active: Timestamp of last activity
  • Messages Sent: Total messages sent from this device

Available Actions

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Restart Device

Reconnect the device if experiencing issues

🔌

Disconnect

Temporarily disconnect without removing the device

🗑️

Delete Device

Permanently remove the device from LeadWave

✏️

Edit Settings

Change device name and preferences

🔍
Understanding Connection Status

Status Indicators

  • 🟢 Connected: Device is online and ready to send/receive messages
  • 🟡 Connecting: Device is attempting to establish connection
  • 🔴 Disconnected: Device is offline or connection lost
  • ⚠️ Error: Connection error - requires attention
⚠️ Important: If a device shows "Disconnected" for more than 5 minutes, try restarting it. If the issue persists, you may need to reconnect by scanning the QR code again.
✨
Best Practices

Device Naming

  • Use descriptive names that indicate the device's purpose
  • Include team or department names for easy identification
  • Avoid generic names like "Device 1", "Device 2"

Connection Stability

  • Ensure stable internet connection on both PC and phone
  • Keep WhatsApp updated to the latest version on your phone
  • Don't log out of WhatsApp on your phone while using LeadWave
  • Restart devices periodically if you notice performance issues

Security

  • Only connect devices you trust and control
  • Regularly review connected devices in WhatsApp settings
  • Remove unused devices to maintain security
  • Use strong passwords for your LeadWave account
✅ Pro Tip: For high-volume messaging, distribute campaigns across multiple devices to avoid rate limits and ensure better deliverability.
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Common Issues

QR Code Won't Scan

  • Ensure your phone camera is clean and focused
  • Try refreshing the QR code
  • Check if WhatsApp is updated on your phone
  • Verify you're using WhatsApp (not WhatsApp Business)

Device Keeps Disconnecting

  • Check your internet connection stability
  • Ensure your phone has a stable internet connection
  • Restart both LeadWave and your phone
  • Try reconnecting the device

Can't Add More Devices

  • Check your license limit for maximum devices
  • Remove unused devices to free up slots
  • Upgrade your license if you need more devices